Keystone Bank Limited has upgraded its digital banking experience through the launch of a truly customer-centric mobile application – ‘KeyMobile’ .
A
statement by the lender said the upgrade is in demonstration of its
commitment to deliver superior, convenient, and innovative banking
solutions to its customers, thereby promoting the bank’s unwavering
commitment to enable its customers conduct all their banking needs in
the comfort of their home/office.
The
bank further disclosed that the move towards branchless banking is also
in response to the new realities of the corona virus (COVID-19) global
pandemic and the need to ensure safer banking practices for its
customers by leveraging technology to redefine and reframe the customer
service delivery.
On the
features of the KeyMobile App, the bank said: “With the new KeyMobile
App, customers can now reactivate or upgrade their accounts by uploading
the required documents online, they can equally open new accounts
within 2minutes and get their debit cards delivered within 48hours.
“Transaction
limits can also be increased or set to the customers preferred amount
instantly using pin, debit card, token or customer indemnity.
“Apart
from allowing customers to withdraw cash from ATMs without the use of
cards (careless withdrawals), KeyMobile also provide customers the
option to schedule cash withdrawal or deposit requests at their nearest
Keystone bank agent/branch locations thereby reducing their travel and
wait time to withdraw or deposit cash.
“To
help customers manage their investments and expenses, the bank
introduced the self-booking and liquidation of fixed deposits, scheduled
bills payments, standing orders, cheque deposits and request features
in the new App.
“To
promote inclusive Banking, customers can now send money to non-account
holders through their phone numbers and beneficiary redeem the fund from
their nearest Keystone bank branch or agent locations. Money can be
sent to multiple beneficiaries with a single click,” the bank said.
To
improve the security of its customers’ fund, Keystone Bank disclosed
that the App can disable cards and accounts, change, or reset their
transaction PIN if compromise is suspected.
“KeyMobile
also enables customers to interact online with the bank’s service staff
for enquiries and complaints, to report dispense errors on ATM, POS,
WEB and get real-time resolution.
“The
App is not only about seamless and enjoyable customer experience, it
also about giving customers instant financial rewards when they refer
their friend’s/family members to download the app,” the statement added.
Commenting
on the development, group managing director/CEO of Keystone Bank
Limited, Mr. Olaniran Olayinka, expressed delight about the upgrade of
the new mobile app, stressing that the bank would continue to invest in
technology in its bid to provide cutting-edge, round-the-clock banking
services to its teeming customers.
“With
the upgraded KeyMobile app, it is no longer a question of stepping out
to the bank but about the convergence of innovative services, digital
technology and Omni-channel platforms coming to us at breakneck speed.
“The app offers customers a simple, seamless and secure banking,” Olayinka added.
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